Service Agreement
Understanding our commitment to your growth journey
Overview of Services
This Service Agreement outlines the terms and conditions governing your coaching engagement with Meetalent. By enrolling in our coaching services, you acknowledge and agree to these terms.
Services Provided
- Professional one-on-one coaching sessions conducted via video platform
- Personalized coach matching based on your goals and preferences
- Continuous messaging support between scheduled sessions
- Access to coaching resources and assessment tools
- Progress tracking and goal setting framework
Payment Terms
- Weekly subscription fee of $70 charged automatically
- Billing occurs on the same day each week from enrollment
- Payment methods include major credit cards and regional options
- All fees are in USD unless otherwise specified
- No refunds for partial weeks of service
Cancellation Policy
- Cancel anytime with no penalties or fees
- Cancellation takes effect at the end of your current billing cycle
- Session rescheduling requires 24-hour advance notice
- Missed sessions without notice may not be rescheduled
- Reactivate your account at any time with previous preferences saved
Responsibilities & Commitments
Your Responsibilities
- Attend scheduled coaching sessions punctually and prepared
- Engage actively and honestly in the coaching process
- Complete agreed-upon action items between sessions
- Maintain respectful communication with your coach
- Provide accurate information during intake and assessments
- Keep payment information current and valid
Our Commitments
- Match you with qualified, certified coaching professionals
- Provide consistent, high-quality coaching sessions
- Maintain strict confidentiality of all session content
- Respond to messages within one business day
- Facilitate coach changes if fit is not optimal
- Ensure platform security and data protection
Quality Standards
- All coaches verified with ICF or equivalent certification
- Minimum 500 hours of coaching experience required
- Ongoing performance monitoring and client feedback review
- Platform availability of 99.5% uptime commitment
- Compliance with GDPR and data protection regulations
- Regular coach training and professional development
Important Terms & Conditions
Privacy & Confidentiality
All coaching conversations remain strictly confidential. We employ enterprise-grade encryption for data transmission and storage. Your personal information is never shared with third parties except as required by law or with your explicit consent.
Service Limitations
Coaching is not therapy, counseling, or medical treatment. We do not diagnose or treat mental health conditions. If you require clinical support, we recommend consulting licensed mental health professionals. Coaches provide guidance and accountability, not medical advice.
Agreement Modifications
We reserve the right to update these terms with advance notice. Material changes will be communicated via email at least 14 days before taking effect. Continued use of services after changes constitutes acceptance of updated terms.
Questions about this agreement? Our support team is available to clarify any terms or address your concerns.
Contact & Support
For questions, concerns, or clarification regarding this Service Agreement, please reach out to our dedicated support team. We're committed to ensuring you fully understand your rights and responsibilities as a valued client.